Client Success / Customer Support / Recruiter Support

This is a remote position that will work from home (WFH). Must live in PST through CST time zones.

At some point, every company in the world has to hire people to help operate their company. It is truly a fine art and many companies don't have the time or capacity to master it. Here at The Hire Talent, our mission is to help companies make those hires faster and better. We provide a suite of Human Resource (HR) and Recruiting tools to help our clients identify top performers, screen out poor fits, organize candidate pipelines, and ultimately streamline the process to on board highly effective team members.

Our Client Success Associate is the go to guru on recruiting and hiring. They know all the tricks and can successfully guide our Business leader, Human Resource and Recruiter clients through implementation of best hiring practices using our completed Hiring Software System designed to make finding, assessing, selecting and managing A players possible. They are relentless in desire to help our clients build the most amazing teams possible.

You can learn more about our services here - https://www.discoveredats.com

Our ideal candidate has 3+ years of experience of Recruiting experience. With this base knowledge you will be able quickly use your skills to help our clients master recruiting and hiring. We are seeking experienced recruiters who are passionate about helping clients master the art of hiring. As a Client Success / Customer Support / Recruiter Support professional with The Hire Talent, you will be responsible for guiding our clients through the implementation of best hiring practices using our completed Hiring Software System. You will provide coaching and educational support to our clients, empowering them to identify top performers, screen out poor fits, and ultimately streamline the process to onboard highly effective team members.

As a Client Success / Customer Support / Recruiter Support professional, you will be responsible for managing all assessment results reviews, conducting educational recruiting and hiring best practice webinars, and creating educational content with the assistance of our marketing team. You will also be responsible for growing revenue from our existing client base by 20% Year over year and achieving 95% client retention Year over year.

In addition to a competitive base salary of $60,000 - $70,000, we offer bonuses up to 50% of base salary for client retention and revenue growth, health, dental, and vision insurance with $0 out of pocket in most cases, a 3% Simple IRA dollar for dollar match, and 2 weeks vacation and 1 week sick time to start.

Our core values include Thought Leadership, Relentless Achievement, Authentic Wins, and Manufactured Luck. If you are a passionate recruiter who values these core values and is eager to help clients achieve their hiring goals, we encourage you to apply for this exciting opportunity.

Core activities for our Client Success / Customer Support / Recruiter Support role include -

• Calling 100 existing and past clients to make our free coaching services available
• Manage all assessment results reviews, proactively reach out to clients to help they maximize the value they get from assessments
• Meet weekly with new clients to help them implement the Hiring Software System
• Conduct educational recruiting and hiring best practice webinars weekly
• Create educational content 3 times a week with the assistance of marketing team
• Grow revenue from existing client base by 20% Year over year
• Achieve 95% client retention Year over year
• Implement internal team personality testing consulting services with a minimum of 24 organizations in the first year.
• Support the development of our client success operations
• Assist with inbound new potential client inquiries as needed

Compensation for the Client Success / Customer Support / Recruiter Support role-

$60,000- $70,000 Base salary

Bonuses up to 50% of base salary for client retention and revenue growth

Health, Dental, Vision insurance $0 out of pocket in most cases

3% Simple IRA dollar for dollar match

2 weeks vacation, 1 week Sick time to start.

Our Core Values:

Thought Leadership - We have a thirst for knowledge and innovation to share with the world

• We are talent acquisition thought leaders
• We innovate, think outside of the box, and advocate the continuous quest for improvement and education for both ourselves and our clients
• Educating ourselves and others is a top priority

Relentless Achievement - We are relentless

• We are thorough, focused, and tenacious in our hunt for the best talent
• We continuously strive to improve upon what we do each day, and to be the very best, period
• We work to innovate and disrupt the standard ways of doing things, and we are relentless in this pursuit

We win authentically

• We adhere to honesty and ethics that guide us through these processes
• Doing the right thing for our clients, candidates, and others we interact with takes precedence over making money
• We are genuine in our interactions with those we work with and the clients we work tirelessly for

We Manufacture Luck

• By focusing on best practices relentlessly we create our own luck
• Trusting that by doing the right thing the ball will bounce in our direction more often than not
• We can only control what we do. By doing the right thing we can influence others and the seemingly uncontrollable forces to move in our favor.